Refund Policy | My Divine Sutra – Easy 10-Day Returns

Our refund policy at My Divine Sutra is simple and customer-friendly. We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return under our refund policy, contact us at mydivinesutra@gmail.com. Returns must be sent to: (INSERT RETURN ADDRESS). Items sent back without first requesting a return will not be accepted. Once your return is accepted, we'll send a return shipping label with full instructions.

Damages and Issues

Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exceptions / Non-Returnable Items

Certain items are not covered under our refund policy:

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care goods (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items or gift cards

Exchanges

The fastest way to exchange an item is to return the original and place a new order once your return is approved.

European Union – 14-Day Cooling Off Period

If your order is shipped to the European Union, you have 14 days to cancel or return for any reason. The item must be unused, with tags and original packaging, along with your receipt.

Refunds

Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing may take additional time. If 15 business days have passed since approval, contact us at mydivinesutra@gmail.com.