Privacy Policy
Privacy Policy
This Privacy Policy describes how mydivinesutra.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions about this Privacy Policy, need more information about our privacy practices, or would like to make a complaint, please contact us by email at mydivinesutra@gmail.com or by mail at:
Divine Sutra
37-33, Defence Colony
Sainikpuri, Secunderabad - 500094
India
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” Below is a detailed breakdown of the types of Personal Information we collect and why:
Device Information
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify and third-party analytics tools.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Order Information
- Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, and communicate with you about your orders.
- Source of collection: Collected from you when you place an order.
- Disclosure for a business purpose: Shared with our processor Shopify, payment gateways (e.g., Razorpay), and shipping providers (e.g., Shiprocket).
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers and UPI), email address, and phone number.
Customer Support Information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you when you reach out to us.
- Disclosure for a business purpose: Shared with relevant customer support tools or platforms.
- Personal Information collected: Name, contact details, and any other information you provide when contacting support.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Third-Party Services: Personal Information may be shared with payment gateways like Razorpay and shipping providers like Shiprocket to fulfill your orders.
- Legal Requirements: We may share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications. For example:
- We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Opt-Out Links for Targeted Advertising:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
You can also opt-out via the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to:
- Provide products and services to you.
- Process payments.
- Arrange shipping and fulfill your orders.
- Communicate with you about your orders, updates, and promotional offers.
Retention
We will retain your Personal Information for our records unless you request its deletion. For more details, contact us at mydivinesutra@gmail.com.
Cookies
We use cookies to improve your experience on our Site. These cookies allow the Site to remember your preferences and actions to provide a seamless browsing experience.
Cookies We Use
| Name | Function | Duration |
|---|---|---|
| _secure_session_id | Used for navigation. | 24 hours |
| _shopify_country | Tracks checkout location. | Session |
| _tracking_consent | Tracks cookie preferences. | 1 year |
| cart_currency | Tracks shopping cart currency. | 2 weeks |
You can manage or block cookies through your browser settings. For more information, visit www.allaboutcookies.org.
Do Not Track
We do not alter our data collection practices when we detect a "Do Not Track" signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Information
For any questions about this Privacy Policy, you can contact us at:
- Email: mydivinesutra@gmail.com
- Trading Name: Divine Sutra
-
Business Address: 37-33, Defence Colony
Sainikpuri, Secunderabad - 500094